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Shipping & Returns

Cornucopia Shop LLC  Shipping and Return Policy

Important Information: COVID-19 Response/Shipping Update 

Shipping

We currently ship within the United States by flat rate ground. When you place an order shipping cost are immediately provided within the cart. Orders are processed for pickup within 24-48 hours Monday - Thursday, 7:30 AM – 4:00 PM CST.  Orders received on Friday after 12 noon will be processed the following Monday for pickup.  Allow 4-5 days lead time for delivery from ship date.  We will provide you a shipping confirmation and tracking number by email when your item is scheduled for pickup.  Free shipping follows the same guidelines for processing times and delivery lead time.  We are unable to change delivery dates once an order has been placed.   

Holiday Shopping Seasons

Allow additional time for delivery's during peek seasons. Shipping guidelines are provided on each seasonal item in the store with a guaranteed delivery by purchase date.  

Credits and returns will not be granted based on delivery time.  

Returns

 The gift arrived damaged:

  • Upon receipt, or within 24 hours Contact Us to initiate a refund and instructions to follow for pickup.
  • All content within the gift basket must be intact and unopened.

 The product SKU doesn’t match the order:

  • Do not open the product packaging, or content.
  • Upon receipt, or within 24 hours Contact Us to initiate a refund and instructions to follow for pickup.
  • We will refund or replace the product as soon as it is received in our warehouse.

 Not satisfied with the product:

  • Return shipping fees for any reason other than damaged or incorrect product SKU are at the customers expense plus an additional $25.00 restocking fee. The balance of the purchase price will be refunded once the item has been received back in our warehouse. Allow 7 days for processing returns.  
  • The gift must be unopened and in its original condition. Contact Us

Please note: Not all packaging may look identical to the products photographed on our website as packaging colors and shapes change quite frequently. The Cornucopia Shop LLC also maintains the right to substitutions due to the integrity of content and shipping conditions, out of stock or changes made by manufacturer. When substitutions occur, we make every effort to replace with a similar value and content mix that the product descriptions convey. Please be aware that a substitution or variance in flavor, color or packaging does not justify an item being returned at our expense or a discount of any kind.

 In lieu of refunds 

  •  The Cornucopia Shop LLC reserve the right to make substitutions on lost or damaged goods in lieu of a refund.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.